DURAK TEKSTIL QUALITY POLICY

As a manufacturer of industrial sewing, embroidery, and technical threads, Durak Tekstil San. ve Tic. A.Ş. adopts as its Quality Policy to contribute to the national economy by ensuring customer satisfaction throughout all processes — from order receipt to production, delivery, and after-sales service.

To realize this policy, Durak Tekstil is committed to:

• -Ensuring customer satisfaction by meeting national and international standards, legal regulations, customer expectations, and the requirements of the digitalized market,
• -Conducting effective quality controls in all production processes,
• -Raising awareness and training our employees on product quality,
• -Performing effective periodic and predictive maintenance to ensure business continuity,
• -Providing fast service by utilizing efficient logistics channels,
• -Investing in the necessary technological infrastructure to maintain consistent product quality,
• -Handling, evaluating, and resolving customer feedback after sales effectively,
• -Continuously improving and developing the Quality Management System.
   

CHAIRMAN OF THE BOARD